1. Specification of requirements, including the interviewing by phone or at presence, study of the documentation, study of modifications and functionality related to tasks, comparison of the requirements with the actual Dynamics Ax functionality, fixing and monitoring of the issues to be done
  2. Development of specifications, including the composition, modifications, coordination with the customer
  3. Development of the software, including the designing of the database structures, designing of the architecture of functionality and logics, writing of the program code
  4. Testing of the functional unit, process testing, speed and security testing
  5. Management of the change project and organisation of the work


  1. Development of the change installation plan
  2. Installation, configuration and restarting of the application object server
  3. Installation of the developed changes in the Dynamics Ax system
  4. Compilation of the changes installed in the system
  5. Execution of the data modification scripts
  6. Transfer of the user setup data between systems
  7. Removal of the user created modifications


  1. Control of the basic parameters of the operating systems (CPU, RAM, disk usage, etc.), analysis of the departures from norms.
  2. Review and analysis of errors of the operating system
  3. Review and analysis of errors of the Dynamics Ax database
  4. Retrieval and analysis of the database deadlock events
  5. Retrieval and analysis of the slow database queries
  6. Monitoring of changes in the data volume size of the database
  7. Observation of the disk space required for the database of the system, analysis of the dynamics of the disk space
  8. Monitoring of the performance of business critical processes, analysis and observation of abnormalities
  9. Analysis of the table index fragmentation
  10. Analysis of the table index usage
  11. Analysis of the database query execution time and the time needed for operations of data writing and reading
  12. Analysis of the duration of the stored procedure execution, writing and reading operations
  13. Analysis of the Dynamics Ax number sequence usage and free numbers of the record identifiers
  14. Modification of the Dynamics Ax system queries according to the results of the performance analysis
  15. The configuration of the database server parameters, including statistics, simultaneous connections, usage of memory etc.
  16. Analysis of the data in temporary tables, removing of the temporary data
  17. Setup of the number sequences in the Dynamics Ax
  18. Update of the database table statistics


  1. Server installation, including the planning of the required hardware resources, setup of new instances, the configuration of high availability solutions
  2. Provision of the transition of the database server to a newer version and setup of updates
  3. Configuration and maintenance of the database server – configuration of the user access rights, setup of the database backup, database recovery from backup, update of indexes and statistics
  4. Solving of the slow query issues – determination of the problem, analysis of the process, setup of operational parameters of the server
  5. Import and export of data from different kinds of sources including files and other databases, provision of solutions of periodical data exchange
  6. Development of data warehouses by using Analysis Services – elaboration of analytical data cubes, creation and monitoring of the data exchange processes
  7. Development of data representations by using Reporting Services – setup, the configuration of the user access rights, development of the reports and publication


  1. Interfaces for cache registers
  2. Programs for barcode scanners
  3. Interfaces for price label printers
  4. Automated data processing solutions for integration with Microsoft Office programs
  5. Data exchange solutions using Web Services and Windows Communication Foundation


  1. Processing and reviewing of the users’ requests
  2. Research, analysis, and prevention of the user-created database locks
  3. Stoppage of interfering processes in the Dynamics Ax system
  4. Support in everyday work:
    4.1. Consultations about the correct use of the Dynamics Ax functionality
    4.2. Preparation of the Dynamics Ax documentation meant for the use of the client’s users – standards, instructions, specifications etc.
  5. Fixing of data errors